Trust your builder!

13 10 2012

This will serve as one of my eventual list of canned responses.   I get a lot of various types of e-mails.

This one is a classic.   The “I hired another framebuilder and I am doing research into how, when, where, why for them.”

Examples of this are everything from where did you get your tubing to what are your exact design specs.   Most of the questions border on flat out asking for proprietary design elements but really what is the more annoying thing is this.

You (the client who is contacting someone other than their primary builder) has hired a professional to service you and that you should let them do it.   Either this comes from two places.

First and probably least likely is that the framebuilder really doesn’t know where to get said product or how to design/build the product and that alone should be a warning to the perspective client.

More likely though is that the client is not allowing the framebuilder to actually do their job and that is provide the contracted services to the client.   Maybe its that the client is trying to run over the framebuilder? or maybe the framebuilder is trying to put off the client and the client isn’t getting the point?  Could it be the client is trying to have made a product that is out of the scope of the builder or more likely trying to get a less experienced builder to make something that is made by the specialists for much more?   One can only guess.

Dear Client of another framebuilder.   Trust your framebuilder!  You have paid them for a service, let them provide that service.   If they cannot provide that service then seek out someone that can.   If you are just being anal, backoff.    At the very least have your framebuilder contact me directly.  I will be much more open to answering professional peer questions than I am a random persons e-mail.

Oh and by the way.  Inevitably these e-mails are practically a demand for information.  A couple of “pleases and thank-you’s” would go a long way.

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